EC BENTO T&C for website and mobile application

EC BENTO website Terms of Use


These Terms of Use govern your use of the EC BENTO website and mobile application, unless otherwise stated, to your use of any other website or mobile application owned or operated byEC BENTO or operated on behalf of EC BENTO (collectively the “Websites”). Please read these Terms of Use carefully before using the Websites or mobile application.

Agreement to Terms

By using the Websites, you agree to these Terms of Use and the EC BENTO General Online Privacy Policy (for visitors who are eighteen years of age or over) or the EC BENTO Children’s Online Privacy Policy (for visitors who are under eighteen (18) years of age) which are incorporated herein by reference. Each time you use the Websites, you reaffirm your acceptance of the then-current Terms of Use. If you do not wish to be bound by these Terms of Use, your only remedy is to discontinue using the Websites.

EC BENTO may change these Terms of Use at any time and in its sole discretion without any notice. The modified Terms of Use will be effective immediately upon posting and you agree to the new posted Terms of Use by continuing your use of the Websites. You are responsible for staying informed of any changes. If you do not agree with the modified Terms of Use, your only remedy is to discontinue using the Websites.

Accounts

You may be required to create an account and specify a password to use certain features on the Websites. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information.

You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, you must immediately contact us by mail at: [email protected]. You agree to indemnify and hold harmless EC BENTO for losses incurred by EC BENTO or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password.

Cancellation

You are not allowed to cancel the order after your order is placed on the EC BENTO platform.


Content Posted by Other Users

EC BENTO is not responsible for, and does not endorse, Content in any posting made by other users on the Websites. Under no circumstances shall EC BENTO be held liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to you in connection with any Content posted by a third party on the Websites. If you become aware of misuse of the Websites by any person, please contact EC BENTO by mail at: [email protected].
If you feel threatened or believe someone else is in danger, you should contact the local law enforcement agency immediately.


Activities Prohibited on the Websites

The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. EC BENTO reserves the right to investigate and take appropriate legal action against anyone who, in EC BENTO's sole discretion, engages in any of the prohibited activities. Prohibited activities include but are not limited to the following:

- Using the Websites for any purpose in violation of local, state, or federal laws or regulations;
- Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
- Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by EC BENTO in its sole discretion or pursuant to local community standards;
- Posting Content that constitutes cyber-bullying, as determined by EC BENTO in its sole discretion;
- Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior;
- Posting telephone numbers, street addresses, or last names of any person;
- Posting URLs to external websites or any form of HTML or programming code;
- Posting anything that may be “spam,” as determined by EC BENTO in its sole discretion;
- Impersonating another person when posting Content;
- Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
- Allowing any other person or entity to use your identification for posting or viewing comments;
- Harassing, threatening, stalking, or abusing any person;
- Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of EC BENTO, exposes EC BENTO or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
- Encouraging other people to engage in any prohibited activities as described herein.
EC BENTO reserves the right -- but is not obligated -- to do any or all of the following:

- Investigate an allegation that any Content posted on the Websites or mobile application does not conform to these Terms of Use and determine in its sole discretion to remove or request the removal of the Content;
- Remove Content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms of Use;
- Terminate a user’s access to the Websites upon any breach of these Terms of Use;
- Monitor, edit, or disclose any Content on the Websites; and
- Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards.
- EC BENTO Trademarks and Copyrights

All trademarks, logos, and service marks displayed on the Website are registered and unregistered Trademarks of EC BENTO and/or third parties who have authorized their use (collectively the “Trademarks”)

You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way. The use of EC BENTO's trademarks on any other website is strictly prohibited. All of the materials contained on the Websites are copyrighted except where explicitly noted otherwise. EC BENTO will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. EC BENTO neither warrants nor represents that your use of materials displayed on the Websites will not infringe rights of third parties not owned by or affiliated with EC BENTO. Use of any materials on the Websites is at your own risk.

Hyperlinks

This Websites may contain hyperlinks to third-party websites or mobile application. EC BENTO does not control or endorse these third-party websites or any goods or services sold on those websites or mobile application. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. You acknowledge and agree that EC BENTO is not responsible or liable for any Content or other materials on these third party websites.

Governing Law and Severability

These Terms of Use shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under the Terms of Use and or your use of the Websites or mobile application resides in the courts of Hong Kong, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action.

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision.

Payment

Payments are processed by Asia Pay (HK) Limited, which is the ultimate holding of the local company in Hong Kong. Cross-border surcharges may be applicable.

Visa, Master, Alipay, PayPal. The provider reserves the right to provide other payment methods or to no longer offer certain payment methods. The end customer bindingly chooses the payment method when placing the respective order. Provided that the end customer chooses an online payment method, the payment might be processed by an external payment provider cooperating with the provider. Card data will in this case be stored for future orders by the payment provider, on the condition that the end customer chooses the respective storage of such and hereby gives consent to it.

Warranties

The Websites and the Content are provided on an “as is” basis. To the fullest extent permitted by law, EC BENTO, its parent, subsidiaries, and affiliates (the EC BENTO entities), and each of their agents, representatives and service providers, disclaim all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The EC BENTO Entities, their agents, representatives and service providers cannot and do not guarantee or warrant that: (a) the Websites or mobile application will be reliable, accurate, complete, or updated on a timely basis; (b) the Websites or mobile application will be free of human and machine errors, omissions, delays, interruptions or losses, including loss of data; (c) any files available for downloading from the Websites will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties; (d) any Content you post on the Websites will remain on the Websites; or (e) the functions or services performed on the Websites will be uninterrupted or error-free or that defects in the Websites will be corrected.

Limitation of Liability

The EC BENTO entities, their agents, representatives, and service providers, entire liability and your exclusive remedy with respect to your use of the websites is to discontinue your use of the websites. The EC BENTO entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the websites or for any other claim related in any way to your use of the websites. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the EC BNETO entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the EC BENTO entities, their agents, representatives and service providers' liability shall be limited to the extent permitted by law.

Termination

EC BENTO reserves the right to terminate your account and access to the Websites for any reason, including, without limitation, if EC BENTO, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms of Use. EC BENTO may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.


Vouchers

Unless otherwise stated,
- Vouchers are only applicable to food orders
- Valid only for online payment
- EC BENTO reserves the right to cancel orders and accounts without any prior notice if fraud activities are detected
- EC BENTO reserves the right to cancel any voucher to be used on placing order on the website without any prior notice..

Contact Us

Questions? Comments? Please send an email to us at [email protected]

© 2019 EC BENTO. All rights reserved.

Privacy Policy – EC BENTO


1. Introduction


This policy explains how we, EC BENTO COMPANY LIMITED ( hereinafter referred to as “EC BENTO”), use the personal information which you provide to us when using our service, including but not limited to our website and mobile applications (jointly referred as “Website”). Please read this Privacy Policy and understand it before using our services. By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.


2. What information do we collect about you?


We collect personal information from you when you order goods or services from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below). EC BENTO will collect information that personally identifies you and/or your location, where required (this may include your name, email address, home address, telephone number, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about EC BENTO and other services we think you may be interested in. We might collect this personal information through: online food ordering; entry into competitions; subscribing to our newsletter; creating a user account; sending 'contact us' messages or other correspondence through the Website; or through advertising, research and direct marketing. We do not collect sensitive information about you.


3. Cookies


Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in ordering food. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognizes and identifies your device and allows your device to 'remember' information from the Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by EC BENTO if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.


4. Storage and security of your personal information


EC BENTO will use all reasonable endeavors to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorized access, modification or disclosure. EC BENTO will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, EC BENTO does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information in connection with the Website.


5. How will we use the information we collect from you?


You consent to EC BENTO collecting and using your personal information for processing and delivering the order/s placed on the Website and any other service provided through the Website. In particular, you expressly consent that EC BENTO may disclose your personal information, including your name, email address, physical address and telephone number to riders delivering your order, either employed by EC BENTO or by third parties providing delivery services to EC BENTO. You consent to EC BENTO using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you. EC BENTO may disclose your personal information, and you consent to the disclosure of your personal information, to:

· other entities within the EC BENTO group of companies; and

· third parties engaged by EC BENTO or other members of the EC BENTO group to perform functions or provide products and services on our behalf such as processing payments, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising.

If you would like to unsubscribe from receiving direct marketing communications from EC BENTO or do not want us to share your personal information with other parties, please e-mail us at [email protected] or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list. We will use reasonable endeavors to comply with your request within a reasonable period after receiving your request. Please note that the withdrawal of any authorizations for processing of your personal information by third parties may result in us not being able to provide you with any services. EC BENTO reserves the right to disclose your personal information if it is required or authorized to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of EC BENTO or any third party, or to avoid injury to any person. If the EC BENTO business is sold or merges with another entity, then some or all of your personal information may be passed to a third party.


6. Access to your information


EC BENTO will use all reasonable endeavors to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information EC BENTO holds about you. We will use reasonable endeavors to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – [email protected]. EC BENTO reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavors to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with EC BENTO will not automatically delete the personal information held about you. If you would like EC BENTO to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.


7. Changes to our Privacy Policy


EC BENTO reserves the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the Website and, where appropriate, through

e-mail notification.

8. Other Websites


Our Website may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites.


9. Contact


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to: [email protected]

Security Policy (SSL)

About Payment Security PayDollar is a leading, secure and reliable international payment service provider to banks and online merchants since 2000. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using 256-bit Extended Validation Certificates (EV) SSL transaction encryption. PayDollar supports CVV/CVC check as well as 3-D secure authentication of Visa and MasterCard namely: Verified By VISA, MasterCard SecureCode for added security protection for both customers and merchant.;